Operations Manager
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About the role
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.
Role- Operations Manager - Coding FDE - IP
Min experience 10 + years
Role Objective: To Maintain and improve the efficiency and effectiveness of the Team and drive the Business Operations without any challenges
Essential Duties and Responsibilities:
- Ability to co-ordinate multiple projects and initiative simultaneously
- Ability to drive action plans and strategies
- Ability to meet Client SLA Deliverables
- Addressing performance issues and implementing corrective actions
- Assigning coding tasks and monitoring workload distribution
Certification: CIC/CCS (AAPC & AHIMA)
Skill Set:
- Good analytical and process improvement skills.
- Self-driven, Excellent personal and interpersonal skills, active listener, and excellent communication skills
- Excellent process knowledge and domain understanding relating to Inpatient coding as per R1 standard.
- Need to have an Inpatient coding certification.
Pre-requisite:
- Ability to lead and motivate a team ,with strong decision-making and problem-solving skills. Excellent verbal and written communication
- Strong change management and tech adoption drive
- Should have strong experience in IP DRG Coding
- Ability to analyze data and metrics to improve processes with proficiency in using data analytics and MS Office
- Ability to build and maintain strong relationships with team members/stakeholders and conflict resolution
- Ability to identify training needs and provide coaching and mentoring
- Ability to manage resources efficiently and effectively
- Should be result oriented and have good analytical/process improvement skills, ability to drive action plans and implement strategies
- Should have excellent feedback and coaching skills
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
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